Asked often, answered plainly

By corridor first, access second. A job on the M20 belt with parking at both ends takes a full-size body. A Weald lane or an old town centre may not, in which case it is a smaller vehicle and a shuttle — decided at survey and written on the quote.

No, it is a shuttle. A smaller vehicle runs the last stretch to a larger one parked somewhere sensible. It costs some time and it is entirely routine; what causes trouble is a firm that did not ask.

Because the street decides it. On Medway hills and older terraces the parked cars have to clear first; in the commuter belt the streets empty by themselves and an early start is best. Choosing by default rather than by the road costs an hour.

Deal, Sandwich, Hythe, Dymchurch and the Marsh, yes. The variables there are external stairs on seafront properties and wind strong enough to decide whether anything goes out of an upper window.

That is what a county firm is for. Sevenoaks to a village outside Canterbury crosses three road systems and two access problems, planned as one job with one crew rather than handed between two firms.

The commonest long job we do. We survey the Kent end properly and read the London end from photographs — and the surprises are nearly always at the Kent end, not the London one.

No. Several Kent-branded removals sites exist, and kent-removalsltd.co.uk is a separate county firm working the same ground in a quieter register. We are not it, and we are not the town firms in Tunbridge Wells, Folkestone, Whitstable or Herne Bay either.

The corridor and the access, in that order. A job on the M20 belt with a drive at both ends takes a full-size body. A Wealden lane or an old town centre may not take one at all, in which case it is a smaller vehicle and a shuttle — decided at survey and written on the quote, never left to a driver at the top of a lane.

Earlier on the Medway hills and in the older terraces, where the parked cars have to clear first, and later in the commuter belt, where the streets empty by themselves. We set the start time from the street rather than from a default, because the wrong one costs an hour nobody planned for.

No. A number given before anyone has seen the volume, the stairs and the street is a guess, and guesses get corrected on the day when you have no room to argue. Survey first — in person or on video — then a written quote.

That is the work this firm is built for. Sevenoaks to a village outside Canterbury crosses three road systems and two entirely different access problems, and it wants planning as one job rather than as two halves handed between firms.

Tell us the moment you know. In a Kent chain it is ordinary rather than exceptional. The load goes into storage, inventoried as it is packed, and comes out when you have keys — so you move once instead of twice.

Deal, Sandwich, Hythe, Dymchurch and the Marsh side, yes. Distance rather than difficulty, with two local variables: external stairs on seafront properties, and a wind that genuinely decides whether anything goes out of an upper window.

No — it is a proper part of what we do, and the county makes it practical. Four countries, route-paired from Kent, with the export file prepared here. What it is not is fast: the paperwork sets the timetable, not the crossing.

Goods-in-transit and public liability cover are in place, with the limits — including any per-item limit — stated on your quote rather than buried. Own something worth more than the per-item limit? Say so at survey and the right cover gets arranged before the day.

Our own crew, in our own vehicles. Nothing is sold on to whoever is free that morning. Where a specialist is genuinely needed — a piano, a safe, a hoist — that is on the quote with the reason attached.

Yes, and for a flat or a smaller house they work well. For a full period house or anywhere with awkward access, standing in it beats looking at it on a phone.

Note it on the paperwork at delivery while the crew is present and confirm it in writing. The claims process and the reporting window are in the booking terms. Keep the packaging — it is frequently what establishes where the damage happened.

In a sound chest of drawers, usually. In a wardrobe, no — wardrobe cartons come as standard so clothes travel hanging. Anything going into storage should be boxed properly.

Anything flammable, explosive or corrosive; gas bottles, paint, solvents, fuel; perishables; plants and anything living; firearms. Pets travel with you. Pianos, safes and fine art beyond ordinary crating go to specialists.

No. Clearance means disposing of waste, which needs a carrier licence we do not hold. We move and we store; for a clearance, use a licensed clearance firm.